Frequently Asked Questions
I would like something made but don't see a listing on your website. Do you do custom orders?
Absolutely! Kindly send me an email and let share your thoughts of an upcoming project, so I may provide you with pricing and timing. I will send you a mockup/proof. Upon approval, it will be produced.
What items can you hand letter?
I will write on anything you need. Just let me know what you are interested in being doodled on, and I will get back to you on pricing and timing.
I need something really quickly. How soon can I get my items?
All prints will be mailed within 3-5 business days. Production for predesigned items may take up to 5 business days. Custom designs may take 1-2 weeks for production (for sketching, mockup and approval). If you need items within a limited timeframe, kindly send me an email, so I can see if I can accommodate. You can also reference our shipping & return policy for more information.
What is your shipping policy?
Our digital items are printable digital files and will be emailed to you in a .zip file with instructions on best printing practices. Make sure you are able to unzip files.
Prints are created only after an order is received. My current turn around time is 1-3 business days. Default shipping is USPS First Class Mail (2-5 Business Days). Shipping can be upgraded to USPS Priority Mail (1-3 Business Days) for an additional fee. There are no extra costs to ship multiple prints. Please keep in mind that these time frames are ESTIMATES from USPS and not guarantees.
Hand lettered items will ship within 7-10 business days. Custom items + stationery will ship upon your approval of the design.
What is your return policy?
Custom products with approved proofs are nonrefundable.
Prints, hand-lettered items (non-customized) are available for exchange. If you are unsatisfied with your items, kindly send me an email, so we can figure out a solution to make you happy.
I'd like to be featured on your blog. How do I make that happen?
Thank you! Kindly send an email to shop[at]jomygoodness[dot]com, and we can have a conversation!